Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as all raw pet food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To be eligible for an exchange, on limited products, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@rawforpets.ca. Please note that exchanges are on a case by case basis and the client is responsible for returning the product directly to the store.

Refunds
Due to the nature of our business, all Raw For Pets food products and items are final sale. No refunds will be issued for those products.

 

You can always contact us for any questions regarding our Refund Policy at info@rawforpets.ca.